Johan Sandoval
a5c0a5210e
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18 lines
1.1 KiB
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18 lines
1.1 KiB
Markdown
<!-- category: Troubleshooting & Guides -->
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[[Yellow:Remediation]]
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# Manually Start a USMT Backup
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Use this when a device in USMT Dash sits at **Not Started** while its replacement is ready.
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1. Find the device (the **Tracked Devices** or **USMT Status** page shows its last ping state).
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2. Restart it. The USMT backup won't start while another user is signed in. Then sign in.
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3. Open **Software Center**.
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- Blank page or "failed to load"? Run [[Copy:C:\Windows\CCM\ccmrepair.exe]], wait for it to finish, then reopen Software Center.
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- Still broken? Tag the device in USMT Dash (e.g. `Broken WMI`) and move on. See [WMI Namespace Fix](?doc=WMI%20Namespace%20Fix).
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4. Run **USMT Backup** from the *Operating Systems* tab.
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- Fails immediately? Run `gpupdate /force`, then Software Center > Options > **Sync Policy**. Wait a few minutes and retry.
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5. When the button turns grey and shows *Installing...* the backup is running. You can sign out and move to the next device.
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In USMT Dash the row changes to **Backup In Progress** within one worker cycle, and the scanstate line shows progress.
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