[[Yellow:Remediation]] # Manually Start a USMT Backup Use this when a device in USMT Dash sits at **Not Started** while its replacement is ready. 1. Find the device (the **Tracked Devices** or **USMT Status** page shows its last ping state). 2. Restart it. The USMT backup won't start while another user is signed in. Then sign in. 3. Open **Software Center**. - Blank page or "failed to load"? Run [[Copy:C:\Windows\CCM\ccmrepair.exe]], wait for it to finish, then reopen Software Center. - Still broken? Tag the device in USMT Dash (e.g. `Broken WMI`) and move on. See [WMI Namespace Fix](?doc=WMI%20Namespace%20Fix). 4. Run **USMT Backup** from the *Operating Systems* tab. - Fails immediately? Run `gpupdate /force`, then Software Center > Options > **Sync Policy**. Wait a few minutes and retry. 5. When the button turns grey and shows *Installing...* the backup is running. You can sign out and move to the next device. In USMT Dash the row changes to **Backup In Progress** within one worker cycle, and the scanstate line shows progress.